Terms of Service
Please read these terms carefully before using MoniDoseQMS. By accessing our platform, you agree to be bound by these terms and conditions.
Who we are
Monidose Oy
Turuntie 3, 37830 Akaa
Finland
Y-tunnus: 3478744-6
support@monidoseqms.com
1. Agreement to Terms
These Terms of Service ("Terms") are an agreement between you and Monidose Oy ("MoniDose", "we", "us") concerning your access to and use of MoniDoseQMS, our software-as-a-service quality management platform, and related services (the "Service"). They are aligned with the Terms of Service presented in the platform (version of 3 June 2026). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service. These Terms are separate from our website privacy notice; see our Privacy Policy.
2. Description of Service
MoniDoseQMS is a software-as-a-service platform. We host and operate it; there is no on-premise or self-hosted version. The Service provides tools and modules for managing quality records, documentation, risk management and related processes in regulated industries, for use by organisations and their authorised personnel.
3. Accounts and Trials
3.1 Account creation
To use the Service, your organisation registers a company account. You agree to provide accurate, current and complete information. New company accounts are activated after a short review by us.
3.2 Free trial
We offer a free trial of the core modules for a limited number of users, normally 14 days; other trial lengths may be agreed. We activate the trial after a short review. No payment card is required.
3.3 Account security
You are responsible for keeping credentials confidential and for all activity under your accounts, and you agree to tell us promptly of any unauthorised use.
4. Fees and Payment
4.1 Plans and prices
Fees depend on your plan, module bundles and add-ons, as shown in your quote or order. Plan prices are flat per plan and include the user allowance stated for that plan. Prices are in euro.
4.2 VAT and invoicing
Prices exclude value-added tax, which is added at the statutory rate. We bill by invoice. Fees for an invoiced period are non-refundable.
4.3 Changes to fees
We give at least 30 days' notice of any change to fees.
5. Cancellation and Termination
You may cancel your subscription by requesting it in Company Settings in the platform. Cancellation takes effect at the end of the paid period. Either party may terminate for material breach that remains uncured after written notice and a reasonable cure period. We may suspend access where fees are overdue or to prevent harm to the Service or other customers.
6. Your Data
You own the data you put into the Service. We process it to provide the Service, on your instructions, as your data processor. Platform data is hosted within the European Economic Area (EEA). A Data Processing Agreement and our sub-processor list are available on request. After termination, your data remains available for export for 30 days. After that period it is deleted from the Service, and in any case within 90 days. Backups roll off on their normal schedule. Records that you are required by regulation to keep are your responsibility to export before deletion.
7. Software Tool, Not a Medical Device
MoniDoseQMS is a software tool for managing quality records. It is not a medical device. You remain responsible for your own regulatory compliance, for the content of your records, and for validating the Service for your intended use. Regulatory references and templates in the Service support your work; they are not legal or regulatory advice.
8. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Violate any applicable laws or regulations
- Infringe upon the rights of others
- Attempt to gain unauthorised access to the Service
- Interfere with or disrupt the Service
- Upload malicious code or content
- Use the Service to send spam or unsolicited communications
- Reverse engineer or attempt to extract source code
- Resell or redistribute the Service without authorisation
9. Intellectual Property
9.1 Our intellectual property
The Service and its original content, features and functionality are owned by Monidose Oy and protected by copyright, trademark and other intellectual property laws.
9.2 Your content
You retain ownership of the content you submit. You grant us a licence to use, store and process it as necessary to provide the Service.
10. Service Availability
We strive for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates or circumstances beyond our control. Optional paid support add-ons may include response-time targets, as described in your order.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW. We do not warrant that the Service will be uninterrupted, secure or error-free, or that defects will be corrected.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MONIDOSE OY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. Our total liability for claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Monidose Oy and its officers, directors, employees and agents from claims, damages, losses or expenses arising from your use of the Service in breach of these Terms.
14. Governing Law
These Terms are governed by the laws of Finland, without regard to conflict of law provisions. Disputes shall be resolved by the Helsinki District Court, Finland.
15. Changes to Terms
We may update these Terms. We will give notice of material changes by posting the updated Terms and updating the "Last updated" date, and fee changes follow the 30-day notice in section 4.3. Continued use of the Service after a change takes effect constitutes acceptance.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
17. Contact Information
If you have questions about these Terms, please contact us:
Support and billing
support@monidoseqms.com
Data protection
privacy@monidoseqms.com
Address
Turuntie 3, 37830 Akaa, Finland