Module18 March 20263 min read
Module spotlight: Customer Satisfaction Surveys
Customer feedback is a required input to a quality system, not just a marketing metric. Surveys capture it in a structured, usable way.
By MoniDoseQMS Team
In a quality system, customer feedback is not a vanity metric — it is a required input that helps you see how your product performs in the real world. Customer satisfaction surveys capture that feedback in a structured way you can actually act on.
What you can do
- Capture customer satisfaction feedback in structured surveys
- Turn feedback into trends and inputs for improvement
- Connect feedback to complaints and post-market surveillance
- Feed customer insight into management review
Why it matters
ISO 13485 §8.2.1 treats customer feedback as a required source of quality information. Capturing it systematically turns everyday customer experience into evidence that drives improvement.